TERMS AND CONDITIONS

These TERMS AND CONDITIONS set out the terms upon which you contract with 7 Ackermann Place Guest House.

GENERAL

Reception hours are 07:00 until 20:00 daily.
No pets allowed.
Smoking is prohibited inside the guest house.
Please consider fellow guests and keep noise levels to an absolute minimum before 08:00 and after 22:00.
Right of admission reserved.

ARRIVALS / DEPARTURES

Check in from 14:00 until 18:00.
Check out from 07:00 until 10:00.
No arrivals or departures will be accommodated outside reception hours without prior arrangement.

RESERVATION POLICY

DEPOSIT

A 50% of total cost of stay deposit is required to secure all reservations 3 weeks before arrival.
Should confirmation of deposit not be received, the reservation could be released and can only be reinstated on the basis that the reservation is secured by paying the required deposit.
All reservations are subject to availability upon confirmation.
Room allocation is subject to availability and at management’s discretion.

BALANCE

The total cost of accommodation is due upon arrival and any additional expenses payable upon departure.

PAYMENTS

We accept the following payment methods:

Electronic Funds Transfer (EFT)
Major Debit/ Credit Cards from:

Visa
MasterCard
American Express

Kindly forward confirmation of payment with your reservation number to stay@7ackermannplace.co.za

International guests

Any bank charges incurred by 7 Ackermann Place Guest House in relation to International Funds Transfers are to be met by the guest and will be added to the balance due upon departure.

BANKING DETAILS

Bank	First National Bank
SWIFT code	FIRNZAJJ, or FIRNZAJJXXX
Branch code	250 655
Account no.	62626718524
Account	7 Ackermann Place (Pty) Ltd
VAT no.	4620276743

RATES (ZAR)

Rates and dates are at the discretion of 7 Ackermann Place Guest House and are subject to change without prior notice.

All rates include:

Self-catering accommodation
Secure parking
Complimentary Wi-Fi
Daily house keeping (excluding Sundays and Public Holidays)
Value Added Tax (VAT)

2018/2019 Summer Season

01 Sep 2018 – 30 Apr 2019
Two adults sharing /room /night	R1360.00
Single adult /room /night	R960.00
Per adult sharing /room /night	R680.00
Per child 3-12 sharing /room /night	R340.00
Per child 0-2 sharing /night	nil

2019 Winter Season

01 May 2019 – 31 Aug 2019
Two adults sharing /room /night	R1200.00
Single adult /room /night	R850.00
Per adult sharing /room /night	R600.00
Per child 3-12 sharing /room /night	R300.00
Per child 0-2 sharing /night	nil

2019/2020 Summer Season

01 Sep 2019 – 30 Apr 2020
Two adults sharing /room /night	R1500.00
Single adult /room /night	R1060.00
Per adult sharing /room /night	R750.00
Per child 3-12 sharing /room /night	R380.00
Per child 0-2 sharing /night	nil

OCCUPANCY POLICY

Maximum two (2) guests per room.
Children are welcome when accompanied by an adult.

0-2 years old stay for free when sharing a room.
3-12 years old pay 50% of the adult sharing rate – extra mattress will be provided.

CANCELLATION POLICY

After the reservation has been confirmed, cancellation fees will be levied in the event of cancellation or a reduction in the duration of stay:

Free cancellation up to 3 weeks before arrival.
Forfeit 50% of the total cost of stay if cancelled, or the duration is reduced, within 3 weeks of arrival.
No Show forfeits 50% of the total cost of stay.
In the event of premature departure, the total cost of stay, as originally booked and confirmed, will be charged.

Upon receipt of a written instruction to cancel the reservation (including bank account details), we will refund the applicable amount within 3 working days.

ALTERATIONS AND CANCELLATION BY 7 ACKERMANN PLACE GUEST HOUSE

It is very unlikely that 7 Ackermann Place Guest House will have to make any changes to arrangements once these have been confirmed. If this does happen, 7 Ackermann Place Guest House will inform the guest as soon as possible. If for any reason beyond 7 Ackermann Place Guest House’s control 7 Ackermann Place Guest House is unable to provide the guest with the room the guest has booked, 7 Ackermann Place Guest House will cancel the reservation and refund the amount paid to 7 Ackermann Place Guest House for the room. However, 7 Ackermann Place Guest House will not be liable for any cancellation charges for travel arrangements or any further claims by the guest or anyone else in the guest’s party.

TRAVEL INSURANCE

Guests are obliged to ensure that adequate travel insurance is pre-arranged to cover the financial implications of 7 Ackermann Place Guest House’s cancellation policy. Guests will bear the sole and absolute responsibility for this.

CONDITIONS OF RESIDENCE

GUEST REGISTRATION FORM

The guest signing the guest registration form, warrants that he is duly authorised to sign for and bind all persons represented by him or for whom he is responsible (“his Party”) to these Terms and Conditions and, failing such authority, agrees to be personally liable for all amounts arising from the residence of himself and his Party at 7 Ackermann Place Guest House.

MAXIMUM NUMBER OF HOUSE GUESTS

Only those persons named on the guest registration form may use the property and under no circumstances may the total number of people sleeping in each room exceed the maximum number stipulated by 7 Ackermann Place Guest House. 7 Ackermann Place Guest House is entitled to require the guest and its party to vacate the room if this rule is not complied with.

VISITORS

Guests must please report the presence of any visitors to owner. Visitors must please leave the premises no later than 22:00.

BEHAVIOUR

The person who signs the guest registration form is responsible for the behaviour of everyone using the rental room during the rental period. If anyone in the guest’s party behaves in an unacceptable manner by civilized standards, the entire party may be required by 7 Ackermann Place Guest House to vacate the property without prior notice.

INVENTORY

Where an inventory is provided, any discrepancies must be reported to 7 Ackermann Place Guest House within 24 hours of arrival, otherwise, the inventory will be deemed to be correct.

DAMAGE/ BREAKAGES

The guest is responsible to pay for the cost of any damage, breakages or loss to the property or its contents. 7 Ackermann Place Guest House reserves the right to recover any further costs or charges of this nature from the person who signed the booking form in the event that the security deposit proves insufficient.

LIABILITY/ DISCLAIMER/ INDEMNITY

Guest/s attend this establishment at their own risk.
The guest hereby agrees on behalf of himself/herself and the members of his/her Party that it is a condition of his/her/their residence at 7 Ackermann Place Guest House that neither 7 Ackermann Place Guest House, its owner/s, employee/s nor agent/s shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence or wrongful act of any person in the employment of 7 Ackermann Place Guest House.
Therefore 7 Ackermann Place Guest House, its owner/s, agent/s and/or its employee/s (“the Proprietor”) shall not be liable for, and the guest/s hereby waive/s and abandon/s any claims for any act, neglect or default for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which any of the persons named on the guest registration form or any of their guests or invitees using the premises may suffer or incur arising out of, or in any way connected with the room rental.
The guest/s, in addition to the aforesaid, hereby indemnify the Proprietor against any claims which may arise from whatever nature, whether arising from the Proprietor’s default, negligence or otherwise.

BREACH OF CONTRACT

If any of these conditions are breached by any of the persons named on the booking form or any of their guests or invitees, 7 Ackermann Place Guest House reserves the right to re-enter the room and terminate the rental without prejudice to the other rights and remedies of 7 Ackermann Place Guest House.

COMPLAINTS

All of the descriptions used on 7 Ackermann Place Guest House website or otherwise provided to the guest are made in good faith and are believed to be accurate. If the guest has any complaints or problems during the stay, the guest is requested to inform 7 Ackermann Place Guest House as soon as possible so that the concern may be remedied.

GOVERNING LAW AND JURISDICTION

South African law shall govern the validity, construction and performance of these conditions. 7 Ackermann Place Guest House and the persons named on the booking form agree that any dispute between them shall be subject to the exclusive jurisdiction of the South African Courts.